Returns Policy

We offer a no-questions-asked return policy.

  • Refunds: Full refund, including return shipping costs (paid by us).

  • Return Window: Request a return within 30 working days of purchase.

  • How to Request: Go to our Contact page and send us a message.

Terms of Service

Overview

This website is operated by Qurious Homeware. Throughout the site, the terms “we”, “us” and “our” refer to Qurious Homeware.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink.

If you do not agree to these Terms, you may not access the website or use our services.

Our store is hosted on Shopify Inc., who provide the e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

  • You must be at least the age of majority in your country of residence, or have consent from a parent/guardian.

  • You may not use our products for any illegal or unauthorized purpose.

  • You must not transmit any viruses, worms, or malicious code.

  • Any breach of these Terms may result in immediate termination of your access to the Service.

2. General Conditions

  • We reserve the right to refuse service to anyone for any reason.

  • Content (excluding payment details) may be transferred unencrypted across networks.

  • Payment information is always encrypted during transfer.

  • You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without our written permission.

3. Accuracy of Information

  • We are not responsible if information on this site is inaccurate, incomplete, or outdated.

  • Historical information is provided for reference only.

  • We may update content at any time, but are not obligated to.

4. Modifications to the Service and Prices

  • Prices for products may change without notice.

  • We may modify or discontinue the Service without notice.

  • We are not liable for modifications, suspensions, or discontinuations.

5. Products or Services

  • Certain items may be available exclusively online.

  • Products may have limited quantities and are subject to our Return Policy.

  • We make every effort to display product colours and images accurately but cannot guarantee your screen’s display.

  • We may limit sales by customer, region, or jurisdiction.

  • All product descriptions and prices are subject to change at any time.

  • We do not warrant that products or services will meet your expectations or that errors will be corrected.

6. Billing and Account Information

  • We may refuse or cancel orders at our discretion.

  • We may limit or cancel quantities per person, household, or order.

  • If we make a change or cancel your order, we will attempt to notify you by email or phone.

  • You agree to provide current, complete, and accurate billing information.

7. Optional Tools

  • Third-party tools are provided “as is” without warranties.

  • Use of optional tools is at your own risk.

  • Future new services and features will also be subject to these Terms.

8. Third-Party Links

  • Third-party links may direct you to external websites not affiliated with us.

  • We are not responsible for third-party content, products, or services.

  • Please review third-party policies before engaging in transactions with them.

9. User Comments, Feedback and Submissions

  • Any comments, ideas, or materials you submit may be used by us without restriction.

  • We are not obliged to:

    • Keep comments confidential.

    • Provide compensation.

    • Respond to submissions.

  • You must not violate third-party rights or submit unlawful or offensive content.

10. Personal Information

Your submission of personal information is governed by our Privacy Policy.

11. Errors, Inaccuracies and Omissions

  • Occasionally, information may contain errors relating to descriptions, pricing, promotions, or availability.

  • We reserve the right to correct errors, update information, or cancel orders if necessary.

12. Prohibited Uses

You are prohibited from using the site or its content for:

  • Any unlawful purpose.

  • Soliciting others to engage in unlawful acts.

  • Violating any laws or regulations.

  • Infringing on intellectual property rights.

  • Harassment, abuse, discrimination, or hate speech.

  • Uploading viruses or malicious code.

  • Collecting or tracking others’ personal information.

  • Spamming, phishing, scraping, or other malicious activity.

  • Obscene or immoral purposes.

  • Interfering with the site’s security features.

13. Disclaimer of Warranties & Limitation of Liability

  • We do not guarantee that the Service will be uninterrupted, secure, or error-free.

  • Products and services are provided “as is” and “as available.”

  • Qurious Homeware shall not be liable for any direct, indirect, incidental, or consequential damages.

  • Our liability shall be limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify and hold harmless Qurious Homeware, its affiliates, and employees from any claims arising from your breach of these Terms or violation of laws or third-party rights.

15. Severability

If any provision of these Terms is unlawful or unenforceable, the remaining provisions will remain valid and enforceable.

16. Termination

  • These Terms are effective until terminated by either you or us.

  • You may terminate by notifying us that you no longer wish to use the Service.

  • We may terminate your access without notice if you fail to comply with these Terms.

17. Entire Agreement

These Terms and any policies posted on this site constitute the entire agreement between you and Qurious Homeware.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of South Africa.

19. Changes to Terms of Service

We may update these Terms at any time. It is your responsibility to check for changes. Continued use of the site constitutes acceptance of the updated Terms.

20. Contact Information

Questions about these Terms can be sent to us below

 

Privacy Policy

Overview

This Privacy Policy describes how Qurious Homeware (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

We respect your privacy and are committed to complying with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws in South Africa.

1. Information We Collect

When you use our store, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing/shipping address.

  • Payment Information: Credit/debit card details (processed securely via our payment providers; we do not store card numbers).

  • Order Information: Products purchased, order history, delivery details.

  • Device Information: IP address, browser type, operating system, and browsing behaviour (via cookies and analytics tools).

2. How We Use Your Information

We use the information collected for purposes including:

  • To process and deliver your orders.

  • To communicate with you about your purchase, inquiries, or customer support.

  • To send you marketing and promotional materials (if you opt-in).

  • To improve our website, services, and customer experience.

  • To comply with legal obligations.

3. Sharing Your Information

We may share your personal information with trusted third parties only when necessary:

  • Shopify (our e-commerce platform).

  • Payment processors to securely handle payments.

  • Delivery and logistics partners to deliver your orders.

  • Service providers who assist us with marketing, analytics, or website functionality.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking

Our website uses cookies to improve your browsing experience and to understand site usage. Cookies help us:

  • Keep items in your shopping cart.

  • Recognise returning visitors.

  • Collect anonymous analytics about site performance.

You can choose to disable cookies in your browser, but some features of our store may not function properly.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, theft, unauthorised access, or misuse.

Payment information is encrypted and processed securely by our payment partners.

6. Your Rights (POPIA)

Under South African law, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of your personal information.

  • Request deletion of your personal information (subject to legal requirements).

  • Withdraw consent for marketing communications.

To exercise these rights, please contact us at penny@qurious.co.za.

7. Retention of Information

We will retain your personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy.

  • Comply with legal, tax, and accounting obligations.

8. Third-Party Services

Some third-party providers (such as payment processors and couriers) have their own privacy policies regarding the information we provide to them.

We recommend you read their policies to understand how your personal information will be handled.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last Updated” date.

10. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us